- Shipping & Returns
Shipping & Returns
Returns, Refunds Exchanges and Credits
If something is damaged on arrival, we will gladly exchange, refund or offer a credit note, if returned within 14 days of purchase. Please send us an email or call us letting us know what is wrong with the product. All items returned must be in their original packaging with a copy of the receipt. Please take a photo of the item(s) prior to making the return and email it to us. Returns are at the sender's expense (unless goods are damaged and we will then refund the postage). A refund/credit will be issued within one week after receipt of the item/s.
Vintage/Antique or Items on Sale
We do not accept returns on vintage, antique or items on sale. Vintage, Antique or Sale items are sold as is. If you want any more information about a product, please call or email us and we would be happy to help.
Change of Mind
We do our best to photograph colours as close as possible. Some photos are provided to us by our suppliers and we cannot be held responsible if the item is not as the photo. If you are not sure of a colour or design, please call us to discuss and we will do all we can to give you as much information about the product. Please select carefully as we do not offer refunds for change of mind. We do, however, offer you an exchange, as long as the product is returned to us within 14 days from date of receivership, in its original condition. Return postage is at sender's expense. Items must be returned first before a replacement item can be sent. Postage of the replacement item will be at the customers expense.
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the “Return Item(s)” button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you require further information on any item, please email us or call us on 0410598857. We will be happy to answer any questions. Most of the items on our website are also available for viewing in our Retail store located at 219 Rocky Point Road, Ramsgate. Some items are located at our Supplier's warehouse. If an item is not in our store, we will do our best to send you more photos or provide more information if required.
Shipping costs are calculated at checkout. If you live outside Australia and would like to purchase an item and your country is not listed, please email us for the shipping cost.
When you place an order, we will estimate postal charges and delivery dates based on the availability of the item. We usually post within 1-2 days of receiving payment of your order. If you’re ordering within Australia, your order should arrive between 3 -10 days, while overseas orders can take up to 3 weeks. If we don't have your item in stock, your order may take longer, as we may have to ship the item from overseas.
To avoid shipping charges, you can select to collect item from our Retail Store in Ramsgate, Sydney, NSW. Please select "Collect from Shop" when asked to select shipping costs.
Please also note that the postal rates for many items we sell, are determined by the packaging weight and size. The shipping costs are automatically calculated at checkout using Australia Post postal rates.
Additional shipping surcharges apply for oversized items including furniture. We will be in touch with you if this is the case to ensure you are aware of the additional shipping costs.
Furniture items and large bulky items can only be shipped to Australian postcodes as the charges for overseas shipping are very high. Some furniture items are shipped directly from our supplier.
We take care to wrap and protect your product/s from any damage whilst items are being shipped, but we take no responsibility if items arrive damaged due to shipping. Shipping costs does not include insurance on item. If you would like us to purchase insurance on your behalf, please email us.
Visit Our Store219 Rocky Point Road,
Ramsgate NSW 2217
Tue-Sat 10am to 5pm
0410 598 857